Privacy Policy
How We Handle Your Data
At mTechcs, we are committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal information when you interact with our website or services.
What to Include:
● Data Collection: What data you collect (e.g., name, email, IP address, usage data)
● Purpose of Collection: Why you collect it (e.g., to provide services, improve user experience, marketing)
● Data Sharing: Who you share data with (e.g., third-party tools, analytics providers)
● Data Security: Measures taken to protect user data
● User Rights: How users can access, update, or delete their data
● Cookies: Reference to your cookie policy
● Contact Info: How users can reach you for privacy-related concerns
Refund & Cancellation
We aim to provide high-quality IT services and solutions. However, we understand that circumstances may change. This policy outlines the terms under which refunds or cancellations may be requested.
What to Include:
● Eligibility: Which services are refundable (e.g., unused support hours, prepaid plans)
● Timeframe: How long after purchase a refund can be requested (e.g., within 14 days)
● Non-Refundable Items: Custom development, consulting hours, third-party licenses
● Cancellation Terms: How to cancel a service or subscription
● Refund Process: How refunds are processed and how long it takes
● Contact Info: Where to send refund or cancellation requests
Policy on Returns and Cancellations:
SLA (Service Level Agreement)
Our service commitments:
Our SLA defines the level of service you can expect from mTechcs, including uptime guarantees, response times, and support availability.
What to Include:
● Scope of Services: What’s covered under the SLA (e.g., managed IT, cloud hosting, support)
● Uptime Guarantee: e.g., 99.9% monthly uptime for hosted services
● Response Times: Based on severity levels (e.g., Critical – 1 hour, High – 4 hours)
● Support Hours: Business hours or 24/7 availability
● Exclusions: Scheduled maintenance, third-party outages
● Remedies: Service credits or compensation for SLA breaches
Cookie Policy
Use of cookies on our site:
Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content. This policy explains what cookies we use and how you can manage them.
What to Include:
Types of Cookies:
● Essential (e.g., login sessions)
● Performance (e.g., Google Analytics)
● Functional (e.g., language preferences)
● Marketing (e.g., retargeting ads)
Others:
● Consent Management: How users can accept or reject cookies
● Third-Party Cookies: Disclosure of any third-party services
● Cookie Duration: How long cookies remain on the device
● How to Disable: Instructions for managing cookies via browser settings