Dynamics 365 Customer Service pricing

Support service representatives with AI-powered tools that help them drive faster resolution.

Pricing

PRICING

Base plans

Dynamics 365 Customer Service free trial

Free

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Deliver exceptional service experiences that meet—and exceed—customer expectations.

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Dynamics 365 Customer Service Professional

$50.00

user/month, paid yearly

Streamlined case management resources for service representatives and self-service in simpler scenarios.

Dynamics 365 Customer Service Enterprise

$105.00

user/month, paid yearly

Advanced AI-based customer service resources for representatives and self-service for complex scenarios.

Dynamics 365 Customer Service Premium

$195.00

user/month, paid yearly

Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI.

Related products

Dynamics 365 Contact Center

$110

user/month, paid yearly

Transform customer engagement across digital and voice channels with an all-in-one solution. [1], [6], [7]

Prices shown are for informational purposes only and may not be reflective of actual list price due to currency, country, and regional variant factors. Your actual price will be reflected at checkout.

Comparison Table

Choose the plan that’s right for your business

Customer Service Comparison

	Dynamics 365 Customer Service Professional $50.00 user/month, paid yearly Contact Us	Dynamics 365 Customer Service Enterprise $105.00 user/month, paid yearly Contact Us	Dynamics 365 Field Service Contractor $105.00 user/month, paid yearly Contact Us
Features
Case management
Knowledge management (including knowledge authoring)
Microsoft 365 interoperation
Unlimited named users
Leads (creation only)
Microsoft Power BI [2]
Microsoft Teams integration
Copilot in Dynamics 365 Customer Service
Embedded intelligence
Multisession support
Unified routing [3]
Analytics and KPI reporting
Forecasting and scheduling
Portals
Custom applications (Microsoft Power Apps) [4]
Workflow automation (Microsoft Power Automate) [5]
Dynamics 365 Contact Center
Self-service chatbots and IVR [6]
Live and persistent chat on messaging and social channels
Voice channel with inbound routing, conversation summarization and outbound calling [7]

[1] Discount pricing available when purchased with Dynamics 365 Customer Service Enterprise.
[2] Customer Service application subscriptions include an option to embed Power BI content. A separate Power BI license may be required to configure access to the content.
[3] For more information, see the Dynamics 365 Licensing Guide.
[4] Applies to custom applications within the same environment as the Dynamics 365 application.
[5] Applies to workflows that map to the context of the Dynamics 365 application.
[6] Purchase capacity for digital messaging with Microsoft Copilot Studio.
[7] Dynamics 365 Contact Center voice capabilities are powered by Azure Communication Services and priced separately. Existing carriers and calling plans are supported by Azure Direct Routing.