Microsoft Dynamics 365 Commerce
Dynamics 365 Commerce unifies digital, physical, and back-office operations, empowering customers to shop when, how, and where they want—on any device.
Dynamics 365 Commerce is a comprehensive omnichannel retail solution that unifies backend operations, in-store experiences, and digital commerce. Ideal for retailers seeking to unify physical and digital channels while leveraging AI and real-time data to drive growth and customer satisfaction.
Key Benefits:
● Deliver consistent brand experiences
● Increase sales through personalization
● Optimize inventory across channels
● Enhance customer loyalty
● Improve operational efficiency
Business Benefits:
● Deliver Consistent Brand Experiences across all touchpoints.
● Increase Sales with personalized promotions and recommendations.
● Improve Operational Efficiency through automation and real-time data.
● Enhance Customer Loyalty with seamless service and tailored engagements.
Who Is It For?
Dynamics 365 Commerce is designed for retailers of all sizes—from mid-market to enterprise—looking to unify their physical and digital channels, optimize operations, and grow sustainably in a competitive market.
Core Capabilities:
Unified Commerce Platform
● Centralized management of inventory, orders and customers
● Real-time synchronization across all channels
● Integrated POS and e-commerce systems
Modern Store Operations
● Cloud-based point of sale (POS)
● Mobile checkout capabilities
● Offline transaction support
Digital Commerce
● Flexible online storefronts
● Personalized shopping experiences
● AI-driven product recommendations
Inventory & Fulfillment
● Omnichannel inventory visibility
● Buy online, pick up in-store (BOPIS)
● Ship-from-store capabilities
Customer Engagement
● Loyalty program management
● Clientele tools for associates
● Unified customer profiles
What is Dynamics 365 Commerce?
Dynamics 365 Commerce is a comprehensive, cloud-based omnichannel retail solution that unifies back-office, in-store, and digital commerce experiences. Built on Dynamics 365 Finance and Operations, it helps retailers deliver seamless customer journeys—whether online, in-store, or through call centers—while optimizing operations, inventory, and loyalty programs.
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About Dynamics 365 Commerce
It enables seamless shopping experiences through real-time inventory management, personalized customer engagement, and AI-driven insights—helping retailers deliver consistent brand experiences across all channels while optimizing operations and driving sales growth.
How It Works:
Intelligent Scheduling & Dispatch
● Unifies Operations: Connects e-commerce, physical stores, and call centers through a centralized platform.
● Manages Inventory: Provides real-time visibility and supports fulfillment options like buy online, pick up in-store (BOPIS).
● Engages Customers: Uses AI for personalized recommendations and enables loyalty programs.
● Optimizes In-Store Experience: Offers modern POS systems, mobile checkout, and associate tools.
What It Delivers:
● Seamless shopping experiences across online and offline channels.
● Improved operational efficiency and inventory accuracy.
● Enhanced customer loyalty and increased sales through personalization.
● Scalable and adaptable solutions for retailers of all sizes.
Dynamics 365 Commerce Capabilities
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